Frequently Asked Questions
Everything you need to know about your next statement piece.
What materials are used in Icey Pyramid jewelry?
We use premium materials including 14K and 18K gold plating over surgical-grade stainless steel or 925 sterling silver, featuring hand-set AAAAA cubic zirconia stones for maximum shine.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day hassle-free return policy. Items must be in their original, unworn condition with all packaging intact to be eligible for a full refund.
Will my jewelry fade or turn my skin green?
No. Our pieces are crafted with anti-tarnish coatings and hypoallergenic metals to ensure long-lasting wear without skin irritation or discoloration.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to our tracking portal to monitor your delivery in real-time.
Do you offer a warranty on your products?
Yes, all Icey Pyramid purchases include a 12-month limited warranty covering manufacturing defects and stone settings.